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Delivery/ Refund Policy

Australia wide postage is available for vases and small dried flower arrangements. Larger dried flower arrangements and fresh flower orders can not be posted.

Delivery is available for all orders in Sydney. Prices will vary depending on location.

We offer free click and collect in St Marys NSW and free delivery within 10kms of St Marys.

Free delivery suburbs are:

  • Blackett
  • Claremont Meadows
  • Colyton
  • Darruk
  • Emerton
  • Erskine Park
  • Hebersham
  • Lethbridge Park
  • Mt Druitt
  • North St Marys
  • Oxley Park
  • Plumpton
  • Ropes Crossing
  • Rooty Hill
  • St Clair
  • St Marys
  • Tregear
  • Werrington
  • Werrington Country

 

Refunds & Exchange

We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.


If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.


Please keep your proof of purchase—e.g. your receipt.